The FreeCause team is known for its ability to rapidly develop, test, and implement the most innovative and engaging points-earning technology in the industry. We have the most talented team of technical and business professionals assigned to working with clients from the initial kickoff meeting all the way through development and launch. Our Client Operations team is dedicated to providing new and existing clients with a superior level of support and expertise, ensuring all of their technical issues and questions are answered. One of those dedicated technical professionals leading the way for successful client implementations is Bina Zafar.
Bina joined FreeCause last December as one of our Software Engineers and recently moved to our specialized Client Operations team as part of our technical team’s reorganization. This reorganization ensures that all clients receive the continued support they required throughout the implementation process and beyond. Bina serves as a technical resource for clients, providing product support, maintenance, and enhancements for a client’s RewardsBar and eMarket. Our clients, and their technical teams, can rest assured in having Bina as their main technical contact at FreeCause to be able to answer any questions and/or resolve any technical issues that may arise.
Currently Bina is working on a number of key client implementations which, when they launch, will add to FreeCause’s already impressive roster of clients. She is also leading a series of important product support projects for several current clients. While constantly working with these clients, providing detailed expertise and guidance and continually, Bina is looking to improve the client and user experience. With vast knowledge in the process of migrating a number of our clients currently utilizing our Toolbar Builder 1 platform to our enhanced Toolbar Builder 2 platform, Bina has provided migrated clients with additional options and features for their RewardsBar as well as increasing maintainability for a longer shelf-life. The newly formed Client Operations team, that Bina is a member of, is also continually seeking ways to improve the implementation process including cutting the time it takes to implement a client solution by half – creating new enriched internal tools, automating several manual processes, and developing exciting new product features.
Bina is a graduate of both the University of Sheffield where she received a Bachelor’s of Science degree in Computing and Northeastern University where she received a Master’s degree in Software Engineering. When not working on client implementation at FreeCause, Bina enjoys drawing, music (both playing acoustic guitar and attending concerts), and volunteering.